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Shipping & Returns

 We deliver to most locations in Canada for a set delivery charge of $10. Please allow 48 hours to process your order. Deliveries are made by Canada Post or Fedex and take 1-7 working days dependent on location. Saturday deliveries are unfortunately not possible. Additional delivery charges apply for shipments to Northwest Territories, Yukon, Nunavut, and Labrador.

Delivery lead times are as follows:

Ontario & Quebec – 1-3 days
Maritimes 3-5 days
Manitoba & Saskatchewan 3-6 days
Alberta & BC – 7-10 days.

 We are able to deliver to PO Boxes by Canada Post.

Our Returns and Exchange policy is 30 days. We are only able to refund or exchange goods if they are faulty or damaged, and within this time period.

SHIPPING INFORMATION

All orders placed before 12pm are shipped within 2 working days. Customers will be sent an email and/or SMS with delivery information from our fulfilment partners at the time of shipping. This notification will include shipment tracking information.

We recommend that Seedlip is shipped to commercial (business) addresses. This ensures the product arrives safely and securely, and also protects the product from freezing in the winter. This is also recommended by the RCMP as a precaution to avoid doorstep thefts.

Seedlip is a non-alcohol spirit, which makes it susceptible to freezing in extreme cold weather. As a result, shipping lead times may be longer than usual during winter months (January – March).

We ship within 48 hours of receiving an order, however during cold snaps, we will wait a few days for warmer temperatures to ensure the safe delivery of your goods. Please note, in extreme cold weather conditions some addresses may not be reachable as most delivery companies do not provide temperature control services. If this affects your order we will issue a refund in each case and advise you of a partner Seedlip retailer for ease of purchase.

RETURNS & REFUNDS

RETURNS

Refunds and replacements can only be issued if

  • the goods are damaged or defective
  • the goods were purchased directly through seedlipdrinks-ca.com
  • the goods are returned within a 30 day period from receipt

We are unable to refund bottles that have been opened or if they were purchased via third party sellers. We are also unable to refund Sale items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable. 

Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please take extra precautions if attempting to return bottles during the winter as we are not responsible for bottle breakages that occur whilst in transit to us. 

If your circumstances align with our Returns Policy, please email canada@seedlipdrinks.com to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds will be granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.  

 If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at canada@seedlipdrinks.com.

EXCHANGES

We can only exchange items if they are defective or damaged. We are unable to replace bottles that have been opened or if they were purchased via third party sellers.

Customers are required to pay associated shipping fees when returning an order for exchange, and are responsible for ensuring the goods arrive safely. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please take extra precautions during the winter months.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you need to exchange your item for a replacement, please send us an email at canada@seedlipdrinks.com with the subject line EXCHANGE.

GIFT RETURNS

If you would like to return an unwanted gift, please note that the refund will be made to the person who purchased the goods, via the original payment method.

Unfortunately, no refund or exchange can be made to the person who received the gift.

ANY OTHER QUERIES

 For any other queries, please see our FAQs or contact our Customer Experience Team by emailing canada@seedlipdrinks.com 

The Team are available Monday-Friday 9am-5pm and will endeavour to respond to all queries within 24 hours.

 

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Use the discount code DRYJAN18 to receive $5 off any 70cl bottle of Seedlip throughout the month of January.

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VISITING FROM AUSTRALIA?

If you’d like to buy a bottle of Seedlip, click ‘SHOP’ and our partner retailer David Jones will have a bottle sent your way asap! If you’re just browsing, click continue to head to our UK site and find out more about Seedlip.

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VISITING FROM NEW ZEALAND?

If you’d like to buy a bottle of Seedlip, click ‘SHOP’ and our partner retailer Cook & Nelson will have a bottle sent your way asap! If you’re just browsing, click continue to head to our UK site and find out more about Seedlip.

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